Focus Wave Technologies ("we", "us", or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the FocusWave mobile application ("App") and associated services.

By using FocusWave, you accept the practices described in this Privacy Policy. If you do not agree, you must not use the App.

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1. Data Controller

Focus Wave Technologies
Email: general@focus-wave.net

We act as the data controller as defined under the applicable laws of the Kingdom of Bahrain.

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2. Information We Collect

We may collect the following types of data:

a. Personal Information

• Full name

• Email address

• Login credentials

• Billing and payment information (collected securely via third-party platforms)

• Contact details (e.g., phone number)

b. Health and Sensitive Data

• Self-disclosed focus challenges or neurodivergence profiles

• Mood tracking, self-assessments, focus analytics (if entered by user)

This is considered sensitive data and treated accordingly.

c. Technical & Usage Information

• Device ID and model

• IP address

• Operating system, device language, location (if permitted)

• Crash logs and diagnostics

• Time spent, features accessed, interactions with content

d. Cookies and Tracking

Our App and website may use cookies, local storage, and similar technologies for:

• Analytics

• Session control

• User preferences

You may disable cookies through your device or browser settings.

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3. IP Addresses

IP Addresses are the Internet Protocol addresses of the computers you use. Your IP Address is automatically assigned to your computer by your Internet Service Provider (ISP). We log your IP Address in our server log files whenever users visit the site, along with the time(s) and page(s) visited. Collecting IP Addresses is standard practice on the Internet.

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4. How We Use Your Information

Your data is used to:

• Provide, personalize, and improve app functionality

• Process payments and manage subscriptions

• Monitor system performance and fix bugs

• Respond to customer service inquiries

• Send account-related notifications

• Ensure compliance with our Terms and applicable laws

• Conduct internal research and analytics

We do not use automated decision-making or profiling that significantly affects you.

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5. Legal Basis for Processing

We process your personal data based on:

• Consent (e.g., when you voluntarily input sensitive data)

• Performance of a contract (e.g., subscription)

• Legitimate interest (e.g., improving our service)

• Legal obligation (e.g., to comply with regulatory requirements)

 

6. Disclosure of Personal Information

We may disclose  Personally Identifiable Information to our staff, third parties, and for legal purposes, such as protecting our rights or complying with legal processes. This includes eventually exchanging information with companies for fraud protection. 

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6. How We Share Your Information

We may share your information with:

• Service providers (e.g., payment processors, analytics, hosting) under strict data agreements

• Regulators or legal authorities as required by the laws of the Kingdom of Bahrain

• In case of merger, acquisition, or sale of assets, where user data may be part of transferred assets (with notice)

 

7. International Data Transfers

Your data may be transferred to, processed, or stored in countries outside Kingdom of Bahrain. We ensure that:

• Data is encrypted in transit and at rest

• Processing agreements are in place with providers

• Data protection measures meet or exceed Bahraini legal standards

 

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide the service

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

• Improve the experience of the Application

 

9. Security Measures

We implement security procedures, including:

• Role-based access control for internal users

• Secure infrastructure and hosting

• security patches

However, no digital platform can guarantee absolute security.

 

10. Your Rights Under Bahraini Law

You may:

• Request access to your data

• Request correction or deletion

• Object to processing or restrict data usage

• Withdraw consent at any time

• Request data portability

To exercise these rights, contact us at: general@focus-wave.net.

 

11. Opt-Out and Account Deletion

You may opt-out of:

• Non-essential emails and notifications

• Data collection (by disabling permissions)

• You may delete your account through our mobile app. Account deletion will permanently remove your data[MA1] after 30 days of deletion, although some information may be retained for legal purposes. Once deleted the data cannot be recovered.

 

12. Data Breach Notification

In the unlikely event of a data breach, we will:

• Report the breach to Bahraini authorities as required by law

• Take immediate steps to mitigate further exposure

 

13. Protection of Your Personal Information

Our site uses secure pages to collect user information, with data stored in encrypted form. We employ technical and management practices to protect data confidentiality and integrity. While we take reasonable steps to secure your data, no system can guarantee 100% security.

 

14. Your Responsibilities as a User

• You are responsible for the confidentiality of your login credentials

• You should not share or publish sensitive information unless comfortable

• You must comply with the app’s Terms and avoid unlawful behavior

 

15. App Store Disclaimer

Use of the app via third-party platforms (e.g., Apple, Google) is also subject to their privacy and refund policies. We are not responsible for how they handle your data.

 

16. Security

We use organizational, technical, and administrative measures to protect PII. However, no data transmission over the Internet can be guaranteed secure. If you suspect a security issue, please contact us immediately at general@focus-wave.net.

 

17. Updates to This Privacy Policy

We reserve the right to modify this policy at any time. Changes will be notified via:

• Email

• Posted in the App or on our website

Continued use of the App after updates implies acceptance.

 

18. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Kingdom of Bahrain. Any dispute arising under or relating to this policy shall be exclusively resolved in the courts of the Kingdom of Bahrain.

 

19. Language and Interpretation

This Privacy Policy is available in both Arabic and English.
In the event of a discrepancy or conflict between the two versions, the Arabic version shall prevail for legal interpretation.

 

20. Severability and No Waiver

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force. Failure to enforce any part does not constitute a waiver of our rights.

 

21. Limitation of Liability

To the fullest extent permitted by law, Focus Wave Technologies, its owners, team, developers, and affiliates shall not be liable for:

• Any indirect, incidental, special, or consequential damages

• Any loss of profits, data, reputation, or goodwill

• Any damages resulting from use or inability to use the App

• Any negligence, misuse, or harm caused by use of the App

 

22. Force Majeure

We are not liable for delays or failure in performance due to events beyond our control, including natural disasters, government action, internet failures, pandemics, or war.

 

23. Verifying, Updating, and Amending Personal Information

Members can update their personal information at any time by logging into their accounts.

 

24. Contact Information

For comments, queries, or requests regarding your information, please contact Focus Wave Technologies. Our contact details are listed below.

Focus Wave Technologies
Email: general@focus-wave.net

 

 [MA1]30 days after deleting your account